Delivery Questions

WHERE DO YOU DELIVER?

See map of our delivery area on website. If you are unsure if your address is in our specified area of delivery, please email us. Some exceptions do apply (ie, work address with several delivery drop offs, etc.)

WHAT ARE MY DELIVERY OPTIONS?

We offer free delivery and you can choose the 3 days and delivery times to have your meals dropped off. Our delivery days are Sunday and Monday, from between 10am-3pm each of those days. We do not offer a pickup option.

WHAT IF I LIVE IN A GATED COMMUNITY OR CONDO?

If you live in a gated community or condo with a concierge or manned gate, please specify on the Checkout page when filling out delivery information so our drivers can gain access. If there is a unmanned gate, we will need to receive a gate code before your deliveries can begin. Please provide more specific directions to your apartment for quicker delivery. Lifestyle Meals cannot be held responsible for missed deliveries due to no access.

WHAT TIME DO YOU DELIVER?

We deliver on Sunday and Monday between the hours of 10am – 3am.  Your meals are packed in an insulated cooler bag and can be left outside for long periods of time (depending on outside weather conditions).

WHAT ARE YOUR MEALS DELIVERED IN?

Our meals are delivered in a thermally insulated cooler bag.

WHAT DO I DO WITH MY EMPTY COOLER BAG?

Please have bag available for return on next delivery schedule.

CAN YOU DELIVER AT A SPECIFIC TIME?

Unfortunately, we cannot guarantee a specific delivery time.  If necessary, we can give an estimated time of arrival within a one hour window.  We call or text when your food is 15 minutes away from arriving.

WHAT IF I NEED MY BAG DELIVERED IN A SPECIFIC PLACE AT MY HOME?

If you have any specific driver instructions for where to place your bag, please make sure to let your representative know at point of sale so we can make a note in our system for our drivers.

WHAT IF I FORGET TO LEAVE MY BAG OUT?

If you forget to return your empty bag on the day of delivery, please make sure to do so on your next delivery.

WHAT ARE YOUR DELIVERY FEES?

There are no delivery fees within our posted delivery area. If you are outside of that area, we charge a fee for each delivery based on distance.

ARE YOUR MICROWAVEABLE FOOD CONTAINERS RECYCLABLE?

Our containers are made of PET recyclable material.  While we don’t take our containers back, they are recyclable.  We encourage you to re-use your containers or recycle them.  We are unable to accept used containers back into our facility.

Comments are closed.